Returns Policy

Please Note: This Returns and Exchanges policy applies only to items purchased from our McGill Bookstore Online Store.

For our policy relating to in-store purchases please refer to: http://www.mcgill.ca/bookstore.

No returns or exchanges will be processed without prior authorization.

While the McGill Bookstore tries to ensure that every shipment sent to our customers (you) is correct there may be occasions when the product does not perform as expected. In these cases the McGill University Bookstore will refund the full cost of the original item including shipping, to the credit card used to originally pay for the order.

In order to return or exchange items you must first contact us within 14 calendar days of receiving the original order. In order to do this, and to ensure that your email is not accidentally rejected by our systems as spam, please complete our Returns Form.

We will then contact you by email with full instructions relating to the return and a prepaid shipping label to be printed and placed on the package.


If the goods arrived damaged or were not what you ordered

If the goods that you ordered from the McGill Bookstore Online Store arrived damaged or were not what you ordered, the McGill Bookstore will refund the original purchase price and will pay for the shipping to return the goods to the store. If you wish to exchange for the originally ordered items we will ship them to you at no additional charge.

Refunds to your credit card will take place only when we receive the goods at our store and all shipping charges are non-refundable.


If you changed your mind

If you decide, upon receiving the goods, that you do not wish to keep them the McGill Bookstore will refund the original purchase price less the cost of return shipping provided that the goods are returned in saleable condition. If you wish to exchange the items the McGill Bookstore will provide the exchanged items and charge the difference in price and the additional shipping charges.

Any refunds to your credit card will take place only when we receive the goods at our store and all shipping charges are non-refundable.


Orders not picked up

Any orders that have chosen the shipping option of "In-Store Pickup" must be picked up at the pickup location indicated on your order within 30 days of purchase. Failure to pick up an order within 30 days will result in the order being refunded to the credit card used for the original purchase, minus a 10% processing fee (except non-refundable Course Packs). Course Packs not picked up within 30 days will be destroyed (copyright requirement) with no refund issued.


Exceptions to this policy

All items purchased "On Sale" are not eligible for refund or exchange under any circumstance.

Additionally, the following products are non-exchangeable and non-refundable:

  • Digital Downloads (eBooks)
  • Access Cards
  • Course Packs


Changes to this policy

The McGill University Bookstore reserves the right to change this policy without notice at any time. In case of a change to this policy between the time that an order is made and the return the policy in effect at the time the order was placed will apply.


For more information

For more information about this returns and exchanges policy please contact us at:

ATTN: Web Returns Policy

McGill University Bookstore
3465 Durocher

Montreal, QC

H2X 0A8

Canada

Phone: 514-398-5063

Email: web.bookstore@mcgill.ca