Frequently Asked Questions

Got questions? We have answers!
Below, you will find the answers to our most popular questions...



COURSE MATERIALS


Course materials can be purchased at our 680 Sherbrooke location or online. Online orders can be picked-up at one of our stores or shipped worldwide.
Please note: There are no course materials available for purchase at our Macdonald Campus location. However, you can order them online and choose “Pickup at Macdonald Campus” as the shipping option at checkout.

To find your textbooks, please visit our Textbooks page. Select the current Academic Term and search by indicating your Student ID or course number. You can enter multiple values by separating them with a comma (e.g. 260123456, BIOL 111 1, BIOL 200 1).

Online orders can be picked up at one of our stores or shipped worldwide. You will receive an email letting you know once it has been shipped to you (along with a tracking number) or once it’s ready for pick up at the store you selected.

Yes, we offer several eBooks through our online store. All digital textbooks are identified as eBooks in the Web listing and are available for immediate download after payment.
To verify which books are available for each course, search by entering your McGill I.D. or your course number on our Textbooks page.

If the textbook you are looking for is not listed on our website, it may not have been ordered through LE JAMES. Please check your course syllabus to see if the book was ordered at a different store. You can also contact us and we will be happy to check for you.

The majority of coursepacks are now being offered by the McGill Library.
However, LE JAMES will be offering the coursepacks for the following courses during the Fall 2021 term:

  • Available in print version only: CCFA 529, FRSL 101, FRSL 105, FRSL 211-212-215, FRSL 321-325, MICR 341, MUHL 186, MUIT 204, MUPP 381, MUSP 140, MUSP 240, MUSP 346, MUSP 355, PROC 459, RUSS 217, RUSS 347, SOIL 315
  • Available in print and digital versions: CORG 551-771, CORG 551-784, FACC 500
  • Available in digital version only: YMTH NA3
To purchase them, please visit our Textbooks page.

Unfortunately, due to COVID-19 and the safety measures put in place in our store, our Textbook Buyback service is unavailable until further notice. We hope to get back to it as soon as possible.

Yes, a limited number of titles are available as used books this semester. This service is available at our 680 Sherbrooke location only.

Unfortunately, due to COVID-19 and the safety measures put in place in our store, our Textbook Rental service is unavailable until further notice. We hope to get back to it as soon as possible.

No, there are no course materials available for purchase at our Macdonald Campus location. However, you can order them online and choose “Pickup at Macdonald Campus” as the shipping option at checkout.



SHOPPING ONLINE


You don’t need to be a McGill student to buy from our website. However, some digital course materials might require an access code provided during the course to access them. If you’re interested in this type of product, please don’t hesitate to send us a message so that we can check for you.

A “size chart” button can be found next to the product images for most of our clothing items.

Online orders can be picked up at one of our stores (free of charge) or shipped worldwide. You will receive an email letting you know once it has been shipped to you (along with a tracking number) or once it’s ready for pick up at the store you selected.

This section applies to orders for pick-up only. For shipping orders, please see below.

Pick-up orders are usually ready between 1-3 business days. However, the fulfillment time might be longer during busy periods (e.g. Back-to-School season in September and January, Black Friday, Convocation, etc).

You will receive a “Ready for Pickup” email as soon as your order is available at our store.
Don’t forget to check your Junk Mail in case our email is received in that folder!

Yes. To do so, please send us a message including your order number and the full name of the person that will pick-up your order.

It is possible to change the delivery method of your order from “pick-up” to “shipping”. Payment of the shipping fees will be required to proceed with this request ($10 for addresses in Canada and $20 for addresses in the U.S.). If you are interested in this option, please contact us.

This section applies to orders for shipping only. For pick-up orders, please see above.

It usually takes 1-3 business days to have your order ready to ship on our end. For transit times, it usually takes 2-5 business days for delivery in Quebec or Ontario and 2-10 business days for the rest of Canada.

Please note that there might be delays during busy periods (e.g. Back-to-School season in September and January, Black Friday, Convocation) or delivery delays on the carrier’s end. However, you will receive a tracking number so that you can follow your package as soon as it has been shipped to you - we ship via UPS.

Don’t forget to check your Junk Mail in case our email is received in that folder!

You will receive a shipping confirmation email (including a tracking number) as soon as your order has been shipped to you.
Don’t forget to check your Junk Mail in case our message is received in that folder!

A tracking number and link to track your package will be included in the shipping confirmation email.
Don’t forget to check your Junk Mail in case our message is received in that folder!
Please allow up to 1 business day for the information to be available on the UPS website. You will be able to see the updates after the package has been picked up from our warehouse.

Yes, we can ship your order to most countries! You will be given the shipping options available to you during checkout. Please note that any taxes and/or duties are your responsibility.

To check the status of your order, please log in to your lejames.ca account. You will be able to view all your orders under “Order History” as well as their status.
Also, please make sure to check your emails in case we have sent you any updates.
Don’t forget to check your Junk Mail in case our message is received in that folder!

It depends on the type of product, the date it was purchased and its condition. For the most up-to-date information, we invite you to check our Returns and Exchanges Policy.

Thank you for subscribing to our newsletter!

Please note that this discount code does not apply to course materials and diploma frames amongst other exclusions.

These are the full terms and conditions for the discount code that you received - they can also be found on our Newsletter Sign Up page as well as the bottom of our ‘welcome’ email:

This discount code can only be used in our online store. It can only be redeemed once per account and per order. It is only valid for 90 days after you receive the discount code. It cannot be combined with any other promotion. It cannot be applied to previously placed orders. Course materials, reference books, diploma frames, medical & lab supplies, computers & technology, the Ex-Libris collection, the McGill Reusable Water Bottle, the Gold Tie, bundles, custom orders, gift cards, shipping and items sold through our Institutional Sales department are excluded from this offer. To apply the discount, you must enter it at checkout prior to completing your order.

If the item that you are trying to purchase is not part of the exclusions and you are still experiencing issues with the discount code, please send us a message.

We accept the following methods of payment in our online store:

  • Credit cards (Visa, MasterCard and American Express)
  • Visa Debit
  • Online gift cards

Yes. When placing your order, you can select “Pickup at Macdonald Campus” as the shipping option. You will be able to pick up your order at our Mac Campus location after you receive our “Ready for Pickup” email letting you know that your order is now available at our store.
Don’t forget to check your Junk Mail in case our email is received in that folder!
You can also return your order at our Mac Campus location after receiving a return authorization from us. For more details, please check our Returns and Exchanges Policy.



SHOPPING IN-STORE


Yes, our 680 Sherbrooke location is open. For our store hours and address, please visit our Find Us page.

Yes, our Mac Campus location is open. For our store hours and address, please visit our Find Us page.

It depends on the type of product, the date it was purchased and its condition. For the most up-to-date information, please check our Returns and Exchanges Policy.

For the most up-to-date information, please check our Find Us page.



McGILL DIPLOMA FRAMES


You can view our full selection of McGill diploma frames here.

We do offer McGill diploma frames at our 680 Sherbrooke location. However, some styles might not be available if they are out of stock or if they are exclusively offered online. If you would like us to check if a particular frame is available prior to you coming to our store, please send us a message with all the details and we will be happy to check for you.

Please be sure to check the product page for the item that you wish to purchase. If a frame is available for pick-up, it will be listed in the item description. Otherwise, it is currently a “ship-only” frame as it may be out of stock at our store.

Diploma frames ship directly from our supplier. It takes 4-5 weeks for your frame to be prepared and shipped to you. If it has been longer than that since you placed your order, please contact us. We will contact our supplier to request an update for you.

Most of our frames are made to fit an 11 by 17-inch horizontal diploma. We also offer some frames for vertical diplomas (11” x 17”). Please be sure to check the product description for more details on the size of that item.

Our standard horizontal frames are made to fit an 11 by 17-inch horizontal diploma. If your diploma is a different size, then you would need to order a custom diploma frame. Please contact us with your diploma size and the frame style you are interested in customizing. We would be happy to provide you with a quote.



OTHER


Our Institutional Sales team would be happy to assist you with this type of request! For more information, please visit the following page: lejames.ca/institutional.

To contact us, please send us a message via our Customer Support page. A ticket will be created and we will get back to you as soon as we can. You can also send us a message by clicking on the “Help” bubble in the bottom right corner of our website.
Don’t forget to check your Junk Mail in case our reply is received in that folder!
Please note that our Customer Support agents are currently working remotely and are unable to assist you via phone. Thank you for your patience and understanding during this exceptional period.

LE JAMES hires during peak periods, but you can always send us your information.
All job applications should be submitted to jobs.bookstore@mcgill.ca.
Please make sure to include the following:

  • CV
  • Cover letter
  • Additional details such as your availabilities (tentative or otherwise), the earliest possible date you could start working, and maximum hours of work per week.


Contact Us

If you have any other questions or comments, please contact Customer Support. One of our agents will be happy to assist you.